To use your individual account, you must complete advanced identity verification to meet Know Your Customer (KYC) requirements. This process ensures the security of your account and assets while complying with regulatory standards.
Identity verification safeguards our exchange against fraud and illegal activities. Once verified, you’ll gain full access to trading, deposits, and withdrawals.
Verification Methods
Via Website
- Log in to your account.
- Navigate to Profile > Verification.
- Select Individual Account and click Continue.
Via Mobile App
- Open the OKX app.
- Go to User Center > Profile & Settings.
- Choose Identity Verification under Profile.
Required Documents
1. Basic Information
- Country of residence
- Nationality
- Full name (in local language if applicable)
- Date of birth
- Residential address
2. Identity Documents
Accepted formats:
- Passport
- Driver’s license
- Government-issued ID
Requirements:
- Clear, unedited images with all corners visible
- Valid expiry date
- No screenshots
3. Selfie Guidelines
- Face centered within oval frame
- No masks, glasses, or hats
- Avoid glare or flash reflections
4. Proof of Address (if required)
- Issued within last 6 months (EEA) / 3 months (other regions)
- Must show current address
👉 Need help uploading documents?
Submission & Review
- Processing time: ≤24 hours
- You’ll receive instant notification upon completion.
- For modifications or questions, contact support via chat.
FAQ Section
1. Why do I need to re-verify my identity?
Periodic re-verification ensures compliance with updated regulations.
2. Why was my verification denied?
Rejections may occur due to mismatched data or expired documents.
3. Can I withdraw funds during account freeze?
Yes, but full access resumes after successful verification.
4. How do I update a rejected ID?
Upload a new valid document through the verification portal.
5. Where to check verification status?
Go to Profile > Verification for real-time updates.
👉 Contact support for further assistance
Note: This process adheres to global AML/CFT standards. For security reasons, unverified accounts may have restricted functionality.