Getting Started with Crypto Transactions
To deposit or withdraw cryptocurrencies, you must first complete Level 1 verification for your account.
How to Deposit Cryptocurrencies
Access Your Wallet:
- Log in to your account and navigate to "My Wallet."
- Select the desired cryptocurrency (e.g., BTC, ETH, USDT) and click "Deposit/Withdraw."
Generate a Wallet Address:
- For USDT deposits, choose between ERC-20 or TRC-20 networks to receive your unique wallet address.
- Follow your exchange’s instructions to scan the QR code or copy the address for the transfer.
How to Withdraw Cryptocurrencies
Initiate Withdrawal:
- Go to "My Wallet" and select the cryptocurrency you wish to withdraw (BTC, ETH, or USDT).
- Click "Deposit/Withdraw."
Enter Withdrawal Details:
For USDT, select TRC-20 or ERC-20, then input:
- The external wallet address.
- The amount to withdraw.
- Confirm the transaction.
👉 Need help with secure withdrawals?
Recovering Lost Funds
If you deposit cryptocurrency to an incorrect address, BITGIN offers manual asset recovery services, though success isn’t guaranteed. Key details:
- Supported Coins: Only cryptocurrencies listed on BITGIN.
- Service Fee: A non-refundable NT$5,000 processing fee.
- Success Fee: Additional charges apply if recovery is successful.
Managing Saved Addresses
Add a Frequently Used Address:
- Navigate to "Overview" and scroll to "Saved Addresses."
Click "Add New" and enter:
- Wallet name.
- Coin type.
- Network (e.g., ERC-20).
- Wallet address.
Using Saved Addresses:
- When withdrawing USDT, select the network and choose from your saved addresses.
Processing Times
- Most deposits/withdrawals are processed automatically, with speed depending on blockchain congestion.
- Delays may occur due to exceptional circumstances—contact support if needed.
👉 Explore faster crypto transactions
Limitations
- BITGIN does not support deposits via smart contracts.
FAQ
Q: How long do withdrawals take?
A: Typically minutes to hours, varying by network congestion.
Q: Can I cancel a withdrawal?
A: Once initiated, withdrawals cannot be canceled.
Q: What if I send funds to the wrong network?
A: Recovery isn’t guaranteed, but BITGIN may assist for a fee.
Q: Are there deposit minimums?
A: Yes, check the platform for coin-specific minimums.
Q: Why is my deposit not showing?
A: Confirm the correct address and network were used. Contact support if issues persist.
Q: Does BITGIN charge withdrawal fees?
A: Yes, fees vary by cryptocurrency and network.
For secure and efficient crypto transactions, always double-check addresses and network compatibility.
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