Submitting security vulnerability feedback helps improve app performance and user experience. Whether you encounter bugs, crashes, or optimization suggestions, following these steps ensures efficient resolution while potentially earning rewards.
Step-by-Step Guide
1. Update Your App
Ensure you're using the latest version of the OKX App:
- Navigate to Personal Center (click the top-left menu icon).
- Select About OKX → Check for Updates → Update Now.
2. Submit Feedback
If issues persist after updating:
- Document the problem: Capture screenshots or screen recordings.
Navigate to Help Center:
- Open Personal Center → Help Center.
- Select Security Vulnerability Feedback.
- Describe the issue: Provide details (e.g., "app crashes during login") and attach files.
- Click Submit.
Important Notes
Rewards:
- Product suggestions: Up to 100 USDT.
- Security vulnerabilities: Up to 1,000,000 USD.
Troubleshooting:
- Can't access the app? Email screenshots and account details to support.
- File uploads are limited to 5 attempts per device within 24 hours.
FAQ
Q: How long does it take to resolve reported issues?
A: The team typically responds within 1–3 business days after submission.
Q: What if I can’t reproduce the bug later?
A: Submit screenshots/videos initially to ensure the team can investigate.
Q: Are non-security suggestions eligible for rewards?
A: Yes! Feature improvements or language corrections may qualify for smaller rewards.
👉 Learn more about OKX’s security initiatives
This guide ensures your feedback reaches the right team while maintaining app security and performance.
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