Who We Are
OKX is a pioneering cryptocurrency exchange shaping the future of finance through blockchain innovation. As developers of OKX Wallet, we empower millions globally with access to crypto trading and decentralized applications (dApps). Trusted by institutional investors, we uphold transparency via Proof of Reserves. Our global team thrives on values like collaboration, integrity, and results-driven action, fostering an inclusive workplace.
About the Opportunity
We’re hiring an Institutional Account Manager to deepen relationships with institutional clients and drive revenue growth. This role demands financial market expertise, technical fluency, and multilingual proficiency (English + one additional language).
Key Responsibilities
- Client Engagement: Serve as the primary liaison for institutional clients, resolving platform, API, and liquidity-related queries.
- Revenue Growth: Identify upselling opportunities by analyzing client needs and expanding product adoption.
- Team Collaboration: Lead junior team members and partner with cross-functional teams to enhance client solutions.
- Crisis Management: Address time-sensitive issues efficiently while maintaining client trust.
- Weekend Coverage: Provide rotational support during weekends/holidays.
👉 Explore career growth at OKX
Desired Skills and Qualifications
- Communication: Mastery in handling high-volume client interactions across chats, calls, and emails.
- Adaptability: Quick learner with the ability to contextualize complex product updates or market shifts.
- Problem-Solving: Diagnose issues critically and deliver actionable solutions.
- Customer Focus: Commitment to accurate, timely, and comprehensive support.
- Autonomy: Self-driven with a task-oriented mindset for remote work environments.
Perks and Benefits
- Competitive Compensation: Attractive salary and performance bonuses.
- Professional Development: Subsidized learning programs and skill-building initiatives.
- Wellness Support: Meal allowances, healthcare plans, and mental wellness programs.
- Team Culture: Regular team-building events and inclusive company gatherings.
FAQ Section
Q: What languages are required for this role?
A: Proficiency in English and at least one additional language is mandatory.
Q: Is trading experience necessary?
A: While not compulsory, trading knowledge is highly advantageous.
Q: How does OKX support employee growth?
A: Through L&D programs, education subsidies, and cross-functional project opportunities.
Q: What’s the work schedule like?
A: Shift-based, including occasional weekends (max 5 days/week).
👉 Join OKX’s innovative team today
Keywords: institutional account manager, crypto exchange, client engagement, revenue growth, OKX careers
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