Professional Overview
Kugah Nanthan is a seasoned Senior Customer Service Executive at OKX, specializing in customer relationship management and support solutions. Based in Banting, Malaysia, Kugah combines technical proficiency with client-centric strategies to enhance user experiences.
Career Highlights
Current Role
Senior Customer Service Executive @ OKX
- Leads customer service operations with a focus on efficiency and satisfaction.
- Utilizes Zendesk and CRM tools to streamline support workflows.
Previous Experience
Video Client Service Analyst @ Nasstar (2020–2024)
- Managed client communications and technical support for video services.
Service Desk @ Atos IT Solutions and Services A/S (2018–2019)
- Provided IT support and troubleshooting for enterprise clients.
Education & Credentials
- Bachelor in International Business
Management and Science University (2017) - Diploma in Management
Specialized in HR, Customer Service, Finance, Sales & Marketing (2014–2017)
Core Competencies
- Customer Relationship Management (CRM)
- Zendesk Administration
- Multilingual Support
- Problem Resolution & Process Optimization
👉 Explore OKX’s customer service solutions
FAQ Section
1. What industries has Kugah Nanthan worked in?
Kugah has experience in cryptocurrency (OKX), IT services (Nasstar), and logistics (FM Global).
2. Which tools does Kugah specialize in?
Proficient in Zendesk, ServiceNow, and CRM platforms for customer support.
3. How can I contact Kugah Nanthan professionally?
For inquiries related to OKX services, visit 👉 OKX’s official support page.
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