In digital asset trading, account security forms the first line of defense for safeguarding your assets. Many cases of unauthorized access and financial losses stem from overlooked security details like device environment, login verification, or permission management. To help you build more robust security awareness, if you notice unusual activity in your account, immediately contact official customer support to freeze the account and follow these comprehensive self-check steps to maximize asset protection:
Immediate Action: Contact Support
Before proceeding with any checks, ensure you've reported the incident to platform support to prevent further unauthorized access.
Step-by-Step Security Audit
1. Reset Your Login Password
- Action: Change your password immediately via account settings.
- Purpose: Prevents continued access by unauthorized parties.
- Pro Tip: Use a strong, unique combination of letters, numbers, and symbols.
2. Review Google Authenticator Bindings
- Check: Verify if 2FA is enabled and confirm all devices.
- If Compromised: Reset via Security Settings > _Two-Factor Authentication_.
- Not Enabled?: Activate Google Authenticator for enhanced security.
3. Audit API Authorizations
- Risk: Malicious API keys can withdraw funds without login.
How to Check:
- Navigate to: App > [Full-Function Icon] > [Tools] > [API]
- Delete any unrecognized keys
- Best Practice: Limit API permissions to "Read-Only" unless trading requires write access.
4. Inspect Active Login Devices
- Critical: Remove unfamiliar devices promptly.
- Path: App > [Profile Icon] > [Security Settings] > [Device Management]
- Security Habit: Regularly clear old devices and enable login notifications.
5. Verify C2C Payment Methods
- Why: Unauthorized payment methods enable fraudulent transactions.
- Check: C2C Buy/Sell > [My Account] > [Payment Management]
- Action: Remove all unknown bank accounts/crypto addresses.
6. Examine Whitelisted Addresses
- Danger: Whitelisted addresses bypass withdrawal confirmations.
- Location: Assets > Withdraw > [Address Book]
- Maintenance: Keep only frequently used, verified addresses.
7. Assess Passkey Settings
- New Threat: Passkeys can replace passwords on compromised devices.
- Reset Via: Security Settings > [Passkeys]
- Caution: Disable any unrecognized passkeys immediately.
8. Review Connected Social Accounts
- Entry Point: Linked accounts may bypass security.
- Path: Profile > [Social Connections]
- Cleanup: Unlink suspicious third-party logins.
9. Perform Device Security Scan
Essential Steps:
- Update OS/antivirus software
- Run malware scans
- Check for suspicious apps
- Advanced Tip: Consider a factory reset if device compromise is suspected.
FAQs: Rapid Response Guide
Q: How can I tell if my account was hacked?
A: Watch for unexpected withdrawals, new devices in login history, or password reset emails you didn't initiate.
Q: Should I create a new account after a breach?
A: Not necessary—thorough security updates and password changes typically suffice unless the platform advises otherwise.
Q: How often should I run security checks?
A: Monthly audits are ideal, plus immediate checks after accessing your account from public devices.
Q: Are hardware wallets safer than exchange accounts?
A: Yes—for long-term storage, cold wallets provide superior protection against online threats.
👉 Discover advanced security configurations for institutional-grade protection.
Q: Can I prevent SIM-swap attacks?
A: Absolutely—use authenticator apps instead of SMS 2FA, and contact your mobile provider to add port-out protection.
Q: What's the most overlooked security step?
A: Regularly updating recovery email/phone details—outdated recovery options render other protections useless.
Proactive Protection Strategies
Behavioral Security Habits
- Never share verification codes
- Use dedicated devices for trading
- Bookmark official sites to avoid phishing
Technical Safeguards
- Enable withdrawal whitelisting
- Set lower daily transaction limits
- Monitor API call logs weekly
👉 Compare security features across top platforms to benchmark your protections.
Remember: Security is ongoing, not one-time. Schedule quarterly reviews of all settings, stay informed about new threats, and immediately report anything suspicious to platform security teams. Your vigilance is the strongest layer of defense.